Best Buy, the popular electronics store, is known for its deep discounts on new products and its high-end customer service. But it’s also getting some attention from potential buyers for its open box warranty program.
The program, which was first announced in August, allows customers to return items that have been previously opened or damaged and still receive a full refund or exchange. The policy applies to all products in Best Buy stores, as well as online purchases made through BestBuy.com and other partner sites like Dell.com, HP.com and Lenovo.com.
Do Best Buy Open Box Items Have A Warranty?
Yes, Best Buy does warranty open box items. However, there are some caveats and things to be aware of when it comes to open box items at Best Buy.
Best Buy Company warranties all items starting from the date of purchase no matter where they were purchased. The warranty covers manufacturer defects and damage caused by accidents or mishandling. If you have an issue with your product during that period, then you can take it into a Best Buy store or call them up to get it fixed or replaced without any hassle.
What Is Best Buy’s Open Box Warranty Policy?
Best Buy offers an open box warranty policy on most of its products, which means that you can purchase a product with a limited manufacturer’s warranty and return it if it has any problems. The warranty only lasts for 30 days, but if you’re unsatisfied with your purchase, you can still return it within the first month to get a refund.
According to Best Buy’s website, the company will accept returns for up to 90 days after purchase if you can’t get the product to work or if it doesn’t match its description. If you decide to exchange your open box item for another one, Best Buy will require that both items be in their original packaging and in good condition.
Does Best Buy Open Box Excellent Come With Warranty?
Yes, Best Buy’s open-box items come with a warranty.
Best Buy’s open-box items come with a standard one-year warranty that covers “major” defects. That means if the item doesn’t work, you can return it to get a replacement or refund.
The warranty doesn’t cover normal wear and tear, including scratches, dents and stains — which is why you’ll often see a warning about these imperfections in the product description.
In addition to the usual shipping fees for returning an item, you may be charged a restocking fee when returning an open-box item purchased from Best Buy.
Can Best Buy Open Box Items Be Returned?
Yes, you can return an open box item at Best Buy provided it meets certain conditions:
- The product must have been purchased within the last 90 days (or 30 days for electronics).
- The item must be in the original packaging with all accessories intact and not damaged or broken (unless noted otherwise).
- You cannot return any items that were opened or used beyond normal testing, wear and tear and defects.
How Can I Claim My Best Buy Open Box Warranty?
All open box items are eligible for an extended warranty. To claim your Best Buy extended warranty, follow the instructions below:
- Bring your item to the store and present it at checkout with your receipt.
- We’ll confirm that the item is eligible for an extended warranty and apply it to your purchase. This can be done in-store or over the phone by calling 1-800-BESTBUY (1-800-237-8289).