Uber Eats is a food delivery service that allows you to order food from local restaurants and have it delivered to your door. If you’re a new user, the app will ask you if you want to sign up for a free trial or pay $5 for each delivery. Once you’ve chosen a payment method, it’s time to place an order.
Uber Eats preparing your order stuck: We’re sorry. We’re having trouble preparing your order. Please wait while we prepare your meal. Our team is working hard to get you the food you love as soon as possible. We’ll send you a reminder when it’s ready for pick up or delivery.
If you ordered using our app, here are some common reasons why your order might be stuck:
- You tried to order from an address that doesn’t exist.
- The restaurant is busy right now, so we have to wait for them to get back to us before we can prepare your meal. We’re sorry for any inconvenience this may cause!
What Does The “Preparing Your Order” Screen Mean?
The “Preparing your order” screen on the Uber Eats app means that your food is in the process of being prepared by a restaurant.
If you’re ordering from a restaurant that delivers, then this means that the restaurant has accepted your order and is preparing it for delivery. You’ll see an estimated time of delivery (ETA) on this screen.
If you’re ordering from a restaurant that doesn’t deliver, then this is just a placeholder screen. It will disappear when your order has been accepted by the restaurant and they are preparing it for delivery.
How Long Does It Take To Prepare An Order?
The answer to this question is that it depends. You see, the time it takes for your food to be prepared and delivered depends on how far away you are from the restaurant you have selected. If you live in a town or city with a large population, then there will be a lot of people using Uber Eats. This means that there will be long queues at your local restaurants, which means that they cannot make your order until everyone else’s has been made first.
If you live in a town or city with a small population, then there will be less people using Uber Eats. This means that there will be shorter queues at your local restaurants, which means that they can get around to making your order much quicker.
Can I Cancel My Order If It Hasn’t Been Prepared Yet?
Yes, You can cancel your order at any time before it’s been prepared.
If it’s been prepared, you can only cancel if the restaurant is still within its delivery window (for example, if they’ve just started making your food).
If you need to cancel your order because it hasn’t been prepared yet, please follow these steps:
- Open the Uber Eats app or website.
- Tap on the hamburger icon in the top left corner.
- Select ‘Order history.’
- Find the order you want to cancel and click ‘Cancel.’
What Should I Do If My Order Gets Stuck In “Preparing Your Order”?
If your food order gets stuck in “Preparing Your Order” for more than five minutes, try closing out of the app and restarting it. If that doesn’t work, contact Uber Eats customer service via Twitter or Facebook Messenger. They will be able to help you resolve this issue as soon as possible. Either, you can also email them at [email protected] with your delivery address and phone number so they can look into it further. Contacting Uber Eats Customer Service.