McDonald’s Complaints – (Customer Service & FAQ’s)

McDonald’s is one of the most popular fast food chains in the world. It has a large number of restaurants spread all over the world. The company is known for its delicious food and friendly staff. However, sometimes things can go wrong at McDonald’s and customers may not be happy with their experience.

In this guide, we will talk about the common complaints that people have with McDonald’s and how to handle them when they occur. We will also cover some frequently asked questions about McDonald’s customer service so you know what to do if you are having problems with your order or if something goes wrong with your visit to a restaurant.

McDonald’s Complaints – (Customer Service & FAQ’s)

We know you love McDonald’s and want the best experience possible. If you’re not entirely satisfied with your visit, please let us know by contacting us at [email address].

We value your feedback and use it to help us improve our restaurants. If you would like to make a complaint about a specific menu item, please include the following information:

  • Date of visit
  • Location of visit (address)
  • Time of visit
  • Your order number (if applicable)

What is the best way to contact McDonald’s customer service?

If you have a complaint about a McDonald’s restaurant, you can contact the company’s customer service department at:

McDonald’s Customer Service

2111 McDonald’s Dr.

Oak Brook, IL 60523

Phone: (630) 623-3000

If you’d like to speak with a representative, you can call 1-800-244-6227. The hours of operation are Monday through Friday from 7:00 AM to 10:00 PM, and Saturday and Sunday from 8:00 AM to 10:00 PM. If calling after hours, please leave a message and the call will be returned within 24 hours.

How do I contact McDonald’s about an order that I placed online?

If you’re having issues with your order, we want to help!

The best way to contact us is through our website. You can also contact us by phone or mail, but we recommend using the website so that you can view our menu and get the most up-to-date information about any current promotions.

If you have any questions about a recent order, feel free to use our online form here: [link].

How can I get in touch with customer service at McDonald’s if my credit card was stolen or lost?

If you’re a McDonald’s customer, and you have questions or concerns about your credit card, there are a few ways to get in touch with the company’s customer service team.

First, you can call them at 1-800-244-6227. This number should be listed on the back of your credit card if it was issued by McDonald’s. If not, it will be on your monthly statement. You may also find this number listed under “contact us” on their website at

Another option is to email them at [email protected] or send them an online message through their website form:

Finally, you can also check out their FAQ page for further information:

How do I complain about a McDonald’s restaurant?

If you have a complaint about a McDonald’s restaurant, first make sure you are in the correct location. There are many McDonald’s locations that are run by franchisees, so if you are not in a franchise location, this will not apply to you. If your location is a franchise location, then the complaint process will be different in each state.

If your location is not a franchise location, then check to see if there is an “official” website for McDonald’s complaints. If there is not one listed on their homepage, look around their site for information about how to file a complaint. You may have to call them or send an email; most likely it will be easier just to call them as they will already have your information on file and ready to go when they answer the phone (which means less time spent filling out forms).

Once you have found an official way of filing a complaint—whether through their website or over the phone—you can proceed with filing your complaint by following their instructions step by step.

Can I get a refund for an expired coupon?

Thank you for contacting McDonald’s. We are sorry to hear that you are not satisfied with the service you received at our restaurant, and we would like to help.

We will be happy to issue a full refund for your meal if you present us with the coupon at the time of purchase. Please contact our customer service department at 1-800-877-2211 from 7:00 AM to 5:00 PM Eastern Time, Monday through Friday, or email us at [email address]

How can I contact a McDonald’s manager?

If you have a complaint about your McDonald’s experience, we want to hear it.

We take all customer feedback seriously, and we want to make sure that we’re doing everything possible to make your experience with us the best it can be.

Here’s how to get in touch with us:

  • Click on “Contact Us” from our website.
  • Call us at 1-800-244-6227.
  • Write us at McDonald’s Corporation – Customer Relations, 2111 McDonald’s Dr., Oak Brook, IL 6052.


How do I make a complaint about McDonald’s?

You can contact our customer service department by phone, email, or social media. You can also visit our website and fill out a form. Our customer service agents are available 24 hours a day, 7 days a week to answer your questions

What is the best way to contact McDonald’s?

You can reach us at our main customer service phone number, which is 1-800-244-6227. If you prefer to send us an email, you can do so here.

How do I report a concern or issue with my order?

If your concern or issue is related to your order, please call our main customer service line at 1-800-244-6227. You can also reach us via email here. Please be sure to include as much information about your order as possible in your email

How much does it cost to call McDonald’s?

Calls to McDonald’s are free from most landline and wireless phones. However, you may have to pay long-distance charges if you’re calling from overseas. You can also use an app like Skype or FaceTime to call from your computer or mobile device.

How long does it take for my complaint to be resolved?

Each complaint is unique, but we try our best to resolve each individual case as quickly as possible.

How do I get a refund?

If you have a receipt, go to your local McDonald’s and ask for a refund. If you don’t have your receipt, call 800-244-6227 and explain what happened so the manager can help you out.

Do you have any coupons?

McDonald’s coupons are available at You can also find them in magazines like TV Guide or in newspapers like USA Today or The New York Times.”

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